Where to find information about us and our services
You can find everything you need to know about us JBF Meet And Greet (a trading name of JBF Meet And Greet Ltd) and our services on our website or from our sales staff before you place an order for our services. We also confirm the key information to you in writing via email before your order is confirmed by way of your “booking email” and then confirmed once again, by way of our “confirmation email”.
We are JBF Meet and Greet Ltd a company incorporated in England and Wales with company number 14415616 with its registered office at: Jbf Haulage Ltd, Unit L, Plot F, Saint Martins Road, Hoddesdon, England, EN11 0BT.
If you have any questions whatsoever about our terms or the services we provide, you may contact us by way of telephone, by enquiry form on our website, by email or by post at our correspondence address: The Warehouse, Pledgdon Green, Henham, Bishop’s Stortford, CM22 6BN. It is always recommended that any posted correspondence is by way of first class post or otherwise recorded delivery.
When you obtain services from us, you are agreeing that:
- You have the right to enter into this agreement as the lawful owner of the vehicle for which you request our service.
- Your request for services is not accepted by us until you receive a confirmation email
- We cannot always accept requests for services.
- You undertake that your vehicle is considered to be road worthy
- You undertake to indemnify us against any losses that may arise due to your vehicle not being road worthy
- You undertake that your vehicle’s insurance allows for our services
- If your vehicle is not roadworthy, contains illicit items, illegal substances or is materially defective our Chauffeurs may refuse to carry out the services
- Your vehicle shall be inspected twice by our Chauffeurs
- Our Chauffer’s will call you 25 minutes before you are due to pick up or drop of your vehicle and wait a further 15 minutes from the time that you stated you will arrive or depart
- Our Chauffer’s may refuse to carry out your service if you are aggressive or they have a concern for their safety
- We cannot accept liability for more than one set of your vehicle’s keys
- We cannot accept any liability to any item’s left in your vehicle
- Our bookings are sometimes delayed due to factors beyond our control
- When making a payment on our website you agree to abide by the terms and conditions of our third-party payment processor
- You must alert us in the first instance should you have a complaint in regard to damage caused by our Chauffeurs
- We can only accept claims for damage if it is found that we have not carried out our service with reasonable care and skill
- If you have booked your service with us through a third-party website, we cannot be held liable for their conduct
- Unless otherwise specified during the order process, you will be liable for any additional airport entry or exit costs
- If you do not return to collect your vehicle we will charge you our storage day rate for each day your late
- You can find the prices of our services on our website
- What happens if we got the price wrong
- All of our promotions are subject to our discretion and may be withdrawn at any time
- What will happen if you do not give required information to us.
- Our services are subject to VAT at the prevailing rate, and we pass on increases in VAT
- We’re not responsible for delays outside our control
- Our responsibility for loss or damage suffered by you if you are a consumer
- We are not liable for business losses.
- Our responsibility for loss or damage suffered by you if you are a business
- Your legal right to change your mind.
- How to let us know you’d like to cancel and what happens next.
- You cannot exercise your right to cancel after the time of your booking
- You have rights if there is something wrong with your service.
- We can suspend a supply of services (and you have rights if we do).
- We can withdraw services if:
- We can end our contract with you if:
- We don’t compensate you for all losses caused by us or our services
- We use your personal data as set out in our Privacy Policy
Other important terms apply to our contract
- You have the right to enter into this agreement as the lawful owner of the vehicle for which you request our service.
When entering into this agreement and requesting our services, you are confirming that you have are registered as the lawful owner or otherwise keeper of the vehicle that you nominate for our services. If you are contacting us on behalf of another person or will otherwise not be present when the services are carried out, you undertake that you recognise that your agreement is with us and as such, you will remain liable for any services carried out at your request. You indemnify us against any losses that arise or may potentially arise as a result of your misrepresentation in relation to this term 1.
When you enter your details on our website to request a booking for a service, we will send you a booking email where, we will confirm the details that you have given to us. Within 24 hours of your booking email being sent and us receiving payment for your requested service we will confirm your service via our confirmation email
When you make an enquiry to request a service from us either via telephone or online, we cannot always accept the request. We reserve the right the reject or decline requests for services due to factors beyond our control such as lack of availability of our Chauffeurs, industrial strike action or other disruptions to business. We will always make you aware as soon as possible if we are unable to carry out any requested services and for this benefit, you will not be charged. If you have been charged already, we will endeavour to rebook or refund your service within 14 days.
Your vehicle must adhere to the guidance and regulations set by the Driver and Vehicle Licensing Agency (DVLA) as well as the applicable legislation at the time in which you request our services, this is inclusive of but not limited to:
(d) ensuring that the vehicle’s road tax is up to date;
(e) ensuring that the MOT certificate associated with the vehicle is valid; and
(g) ensuring the vehicle is road worthy.
You agree to indemnify us against any and all losses or costs that may arise out of your breach of this term 4.
- You undertake to indemnify us against any losses that may arise due to your vehicle not being road worthy
When our Chauffer’s collect your vehicle at the pick-up point they will make every effort to inspect the condition to ensure it is roadworthy. However, in the situation that the vehicle has any material defects that are not apparent or otherwise breaks down during the course of our service, we shall (providing we give you reasonable notice where possible) pass on any reasonable costs incurred by us on our behalf or on behalf of any third-parties inclusive of but not limited to break down services.
When obtaining our services and subsequently accepting our terms and conditions, you must ensure that your vehicle has:
(a) insurance of a value not less than its full replacement value comprehensively against all usual risks of loss, damage or destruction by fire, theft, extreme weather and such other force majeure events; and
(b) insurance for such amounts as a prudent owner of a vehicle would insure for.
This insurance must be valid and enforceable in respect to our services as after our Chauffeur’s exit your vehicle between pick-ups and drop-offs, it is left at the secure parking at your own risk and subject to the terms of that third-party secure parking lot. Please see for a list of our third-party secure parking lots.
- If your vehicle is not roadworthy, contains illicit items, illegal substances or is materially defective our Chauffeurs may refuse to carry out the services
When our Chauffer’s collect your vehicle, they will inspect it for any visible faults whilst you are present and ask you to sign to verify any observations that they make. They will also take photographic evidence of any visible material faults. Should carrying out our services be considered to be illegal due to your vehicle not being considered roadworthy or due to it containing illicit items or illegal substances, our Chauffer’s may refuse to carry out our services on the day and you will not be entitled to a refund.
In your presence when you first drop off your vehicle to us, we will inspect it and request for you to sign off any observations that our Chauffeurs make at this time. At the third-party secure parking lot, our Chauffer’s will once again inspect the vehicle, if at this point any further material faults are detected our Chauffeurs will within 24 hours, email these to you with reasonable photographic evidence. Provided that our Chauffer’s do this, we cannot be held liable for these faults at a later date. After your vehicle has been returned to yourself at the airport we take no liability for damages seen to your vehicle after exiting Stansted Airport
- Our Chauffer’s will call you 25 minutes before you are due to pick up or drop of your vehicle and wait a further 15 minutes from the time that you stated you will arrive or depart
Provided that you contact us as soon as reasonably practicable and cite any delays our Chauffer’s usually will wait the extra time needed. However, should you face a delay and not make us reasonably aware of such, we cannot be held liable for any delay in us providing you our services.
- Our Chauffer’s may refuse to carry out your service if you are aggressive or they have a concern for their safety
Should carrying out our services be considered to be unsafe due to your unreasonable conduct and as a result, they have safety concerns, our Chauffer’s may refuse to carry out our services on the day.
When dropping off your vehicle for our service, we will make every effort to accept only a singular set of your vehicle’s keys, however this is not always possible. Any additional keys or fobs left in your vehicle remain to be left at your own risk and we cannot accept responsibility for these. You agree to indemnify us against any and all losses that may arise from additional keys or fobs that are left in your vehicle.
We recommend that no items of value are left in your vehicle as when you use our service you agree to abide by the terms and conditions of our third-party secure parking lot, and we cannot be held responsible for any losses that may arise unless these losses are proven to be attributable to the neglect of our Chauffeurs. Please see for a list of our third-party secure parking lots.
We will always endeavour to fulfil any time slots that we give to you, however this is not always possible due to 3rd party failures, shortages of staff or contractors or other factors beyond our reasonable control. We will always try to make you aware of any delays however, we cannot be held liable to you for any losses whatsoever provided that we make you aware of the delay as soon as possible and try to book in an alternative slot with you.
- When making a payment on our website you agree to abide by the terms and conditions of our third-party payment processor
We cannot be held liable for any errors or omissions on the part of our third-party payment providers. We accept payments from Stripe by using our website to pay for our service you also agree to their terms of use: https://stripe.com/gb/legal/end-users. Please see their terms of service for the expected service level as we cannot be held responsible for any contracts or agreements you undertake with a third-party payment provider.
15.You must alert us in the first instance should you have a complaint in regard to damage caused by our Chauffeurs
You must contact us as at the airport before you leave with your vehicle and send video and picture evidence to [email protected] (and in any case, you will receive a response within 72 hours of your complaint being received) Should this procedure not be followed we reserve the right to dismiss any claim complaints as the vehicle is not in our possession and could have occurred on your route after leaving the airport.
- We can only accept claims for damage if it is found that we have not carried out our service with reasonable care and skill
We cannot be held liable for third-party failures of the secure parking lot as by obtaining to our services, you agree to the terms and conditions of these third party’s also, please see parking lots for more information. We will only be held liable for any damage caused to your vehicle if we have not carried out our service with reasonable care or skill for example, if we leave your vehicle unlocked. In all other cases we will not be liable to you beyond the fee you have paid for our services In the event a accident arises that we honor to be our fault, In the event of an accident occurring we request you to obtain three seperate quotations for repair work. we are also entitled to use our own mechanical services to reduce labour expense if the quotations are of significant pricing at a satisfactory level.
- If you have booked your service with us through a third-party website, we cannot be held liable for their conduct
If your service not booked directly with us, your contract is with the third-party provider therefore, we cannot be held responsible for any failures, losses, delays caused to you as a result of the applicable provider’s actions or omissions.
- Unless otherwise specified during the order process, you will be liable for any additional airport entry or exit costs
Unless we clearly specify that the cost of airport entry and exit form part of your agreement with us, you will be responsible for this cost.
- If you do not return to collect your vehicle we will charge you our storage day rate for each day your late
When requesting our services, you clearly define your departure and arrival times, providing you are delayed no more than 24 hours from your arrival time you will incur no additional cost to your service with us. If you are delayed more than 24 hours from your time of arrival, you will incur the additional cost of [PRICE] per day until you contact us to confirm you are returning. The total additional cost must be paid by you prior to the collection of your vehicle unless agreed otherwise in writing by us. You will also be held liable for our reasonable legal costs in enforcing this term 19.
The price of the service (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see term 21 for what happens if we discover an error in the price of the service you order.
It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the services correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid.
We may from time to time, offer promotions or vouchers to you. We retain the right to revoke, amend or change any terms of promotions or vouchers at any time particularly, where we may suspect misuse. In any case, vouchers and promotions are subject to the terms that are contained on them
We may need certain information from you so that we can supply our services to you, for example, your correct email address, flight departure time or vehicle registration number. We will contact you in writing via email to ask for this information or by telephone using the number you have provided. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional administration charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying our services late or not at all if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
If the rate of VAT changes between your order date and the date we supply the service, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
If our supply of your service is delayed by an event outside our control, such as traffic delays or failures of third parties, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.
We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services including the right to receive services which are: as described and match information we provided to you and supplied with reasonable skill and care and for defective services under the Consumer Protection Act 1987.
If you are a consumer we only supply the service for to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out below.
Nothing in these terms shall limit or exclude our liability for:
- death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- fraud or fraudulent misrepresentation;
- breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; and
- any matter in respect of which it would be unlawful for us to exclude or restrict liability.
Except to the extent expressly stated in these terms and conditions, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for services under our contract.
For most of our services bought online, over the telephone or on your doorstep, you have 14 days after the date we confirm your order to change your mind about a purchase, but:
- You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up the time you cancel).
- You cannot cancel less than 24 hours before your scheduled booking as our Chauffeurs would have made arrangements by this time to deliver the service and this time slot would not be given to another customer, all cancelations made on this basis shall be subject to the full cost of our service.
If you change your mind (providing that you give us at least 24 hours of prior notice for any booked service) contact our Customer Service Team, telephone us, fill in the online form, email us at [email protected] or print-out our cancellation form and post it to us at The Warehouse, Pledgdon Green, Henham, Bishop’s Stortford, CM22 6BN. We will refund you as soon as possible and in any case, within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.
We cannot issue refunds if you cancel your service after the time of your booking as this does not allow us to book another customer in time. You can cancel your booking up to 48 hours prior to your arrival
date and time subject to an administration fee. Cancellations on the day or the day before are non-refundable.
You have rights if there is something wrong with your service.
If you think there is something wrong with your service, you must contact our Customer Service Team. Our Chauffeur’s will take photographic evidence of the services carried out when possible, if you feel that you did not receive a sufficient service from us, please contact us with photographic evidence and the nature of your complaint in reasonable detail. We will then investigate your complaint and try to rectify the situation, if, upon investigation it’s found that our services are carried with the due care and skill, you will be liable for our charges in accordance with our hourly rate. Please see rates for the possible charges. Remember too that You have several options for resolving disputes with us.
| Summary of your key legal rights
If your product is services, for example our Chauffeur’s picking up your vehicle, the Consumer Rights Act 2015 says: · You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. · If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable. · If a time hasn’t been agreed upfront, it must be carried out within a reasonable time. |
- We can always change a service we provide.
This may be in order to:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
We may do this to:
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements; or
- make changes to the service.
We can stop providing a service. We let you know as soon as possible, and we will refund any sums you’ve paid in advance for services which won’t be provided.
We can end our contract with you for a service and claim any compensation due to us if:
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, your correct contact number, email address or premises address.
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We’re not responsible for delays outside our control.
- Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
How we use any personal data you give us is set out in our Privacy Policy.
- Our Complaints policy
Our Customer Service Team will do their best to resolve any problems you may get in contact with us by way of our contact number, online chat, a form on our website, by email at [email protected].
You must include your full name, your address and the nature of your complaint with reasonable supporting evidence. We will endeavour to get back to you within 14 working days of any complaint submitted to us.
- These terms are governed by the Courts of England
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
- We can transfer our contract with you, so that a different organisation is responsible for supplying your service
We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer you can contact our Customer Service Team to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance for services not provided.
- Nobody else has any rights under this contract
This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
- If a court invalidates some of this contract, the rest of it will still apply
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
- Even if we delay in enforcing this contract, we can still enforce it later
We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
The terms you accept in using our website:
- You must respect our intellectual property rights when using our website
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
- You cannot not rely on the information on this site
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
- We are not responsible for any third party websites we link to
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.